Payment and Refund Policy
Last updated: 19 September 2026
Scope of the Policy and the Services Covered
This Payment and Refund Policy applies to all bookings and purchases made through famereelvo for our specialised courses in live production decks and control rooms. These include training in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both individual course enrolments and group sessions delivered in the United Kingdom.
Prices, Currencies, Taxes and Additional Charges
All prices are quoted in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate. Additional charges may apply for optional extras such as certification materials or extended practical sessions. famereelvo reserves the right to adjust prices for future courses, but confirmed bookings remain at the agreed price.
Accepted Payment Methods, Authorisation and Security
We accept payment by major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised at the time of booking. All transactions are processed through secure third-party gateways that comply with UK data protection standards. famereelvo does not store card details on its systems.
Order Confirmation and Contract Formation
A booking is confirmed once payment is received and an email acknowledgement is sent. The contract between you and famereelvo is formed at this point. You will receive course access details and a receipt within 24 hours of successful payment.
Cancellation Rights and Applicable Periods
Under UK consumer law you have a 14-day cooling-off period from the date of booking during which you may cancel without penalty, provided the course has not commenced. Once the course starts or digital materials are accessed, cancellation rights may be affected.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for cancellations within the cooling-off period or if famereelvo cancels the course. No refunds are given for non-attendance after the cooling-off period, partial attendance, or where course materials have been downloaded. Promotional or discounted bookings may carry different terms stated at purchase.
Step-by-Step Procedure to Request a Refund
To request a refund contact [email protected] or telephone 01494 671234. Provide your booking reference, full name, and reason for the request. Written confirmation of receipt will be sent within five working days. Requests must be made in writing; telephone requests alone are not sufficient.
Inspection, Approval, Rejection and Notification
Each request is reviewed within ten working days. You will be notified by email of approval or rejection. If rejected, the email will explain the reasons and any options for appeal or alternative resolution.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days, although bank transfer refunds may require additional verification. Funds should appear in your account within fourteen days of approval.
Special Rules for Digital Content, Subscriptions and Services
Where courses include downloadable materials or online modules, access is considered delivered once login credentials are issued. Subscriptions, if offered, follow the same 14-day rule but become non-refundable after initial access. Promotional offers are subject to the terms displayed at the time of purchase.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days to secure the booking. Duplicate charges are investigated and refunded automatically. Chargebacks are treated as cancellations and may result in course access being revoked. Suspected fraud leads to immediate suspension and referral to relevant UK authorities.
Mandatory Consumer Rights in the United Kingdom
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR. These rights cannot be excluded and remain available regardless of the terms stated here.
Contact Route, Policy Changes and Last-Updated Date
For queries about this policy please write to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG or email [email protected]. famereelvo may update the policy from time to time; the version on this page always applies. Continued use of the site after changes constitutes acceptance of the revised terms.